Policies & Procedures

Enrolment and Induction Procedures

Upon enrolment and payment of relevant fees you will receive this Student Handbook containing information that you will need throughout your course of study.

All students are required to complete and return relevant enrolment forms including passport photo and any additional information relevant to status of their enrolment.  Enrolment forms can be collected from the administration office ranging from Form 1 to 5 (categorised by means of study)

The Induction process will be held on the Friday in the week prior to commencement of your training (for full time students only). Apprentices will have their induction by negotiation. Your trainer will take you through information such as

1. emergency evacuation procedures
2. times of class and break periods
3. restroom location
4. completion of relevant forms (to ensure you get the most out of your training, it is important for the trainer to have as much information about you as possible)
5. mobile telephone and smoking policy
6. relevant behavioural policies of the Academy
7. the training and assessment strategies that will be in place throughout your course.

4.         Fees and Charges (including refund policy)

Fees and charges are outlined and in our student brochure. A summary of the Academy’s refund policy is outlined below.

Enrolment Fee	Non refundable and not transferable in any circumstances, unless the course is cancelled by the Academy.
Cancellation of course by the Academy	Full refund of enrolment fee, tuition, equipment fees paid.
Cancellation by the student minimum 14 (fourteen) days prior to commencement	Full refund of equipment fee (if Academy has not ordered equipment. Once ordered, no refund is given) Paid tuition fees will be refunded less $1000 deposit. No refund if cancellation is requested less than 14 (fourteen) days prior to course commencement.
Course transfer to enrol in a higher level of qualification at the Academy	No penalties apply
Short Course Unit	No refund of tuition and equipment fees unless the course is cancelled by the Academy.

Two (2) attempts at an assessment are included in the tuition fees. Please consult the course fees and charges list for fees payable if more than two (2) assessment attempts are required.

Your fees will include:

1. expert instruction
2. training manual and notes
3. reference to extra study material
4. marking of assessments
5. issue of Certificate and/or Statement of Attainment recognised nationally
6. issue of Pivot Point qualification recognised internationally (Certificate III only)

For information about other courses, or recognition of prior learning, please refer to page 9 within this document.

Cancellation by The Academy of Advanced Hair Design

Should insufficient enrolments be received for any scheduled course, the Academy reserves the right to cancel the course by giving at least two (2) days notice to registered students.  Registered students affected by such a cancellation will be refunded any monies paid by them in connection with the course or their enrolment will be transferred by mutual consent to the next available scheduled course.

The Academy will arrange an alternative date when a course in cancelled by the Academy for a reason other than insufficient numbers. If this is not possible and the course has to be cancelled, every effort will be made to maximise the period of notice given to prospective students.  Should the Academy cancel a course for whatever reason, all monies paid shall be refunded. However, the Academy will not be responsible for any out of pocket expenses (such as travel or accommodation costs) incurred by the student as a result of the cancellation.

Forms are available from Administration for students to complete in order to apply for a refund under any of the above circumstances.

8.         National Recognition

Should you have undertaken previous studies with a Registered Training Organisation and you have obtained a Statement of Attainment and wish to have this put towards your studies with the Academy, please provide a certified copy to the Student Liaison Officer or your trainer.  This will ensure that you receive credit for that unit/s.

9.         Complaints Procedures

In the event that a student has a complaint concerning any matter in relation to the training, or with Academy of Advanced Hair Design, the student will:

Speak directly with a representative in Student Services to resolve the problem. (call 07 3368 2656)

If the student can not speak to the person concerned, they should direct the matter in writing to the Academy Director of Education.

The Student Liaison Officer will respond within 21 days.

If you have any further training problem or concern, call our toll-free complaints hotline on 1800 000 674 or email us on nationalcomplaintshotline@deewr.gov.au 

10.       Appeals procedures

If you are not satisfied with the result of your assessment, you may appeal against the decision by following the steps below:

Notify the tutor within 21 days of learning of the result of the assessment.

Complete Form 6 Assessment Appeal Form, and return it to Academy administration staff and mark it to the attention of the Director of Education.

The Director will organise a review of the assessment and will advise you of the findings of the review.

If the matter is still unresolved, the Director will be notified and will provide the student with a written statement of outcome within a further 21 days.

If the appeal is unresolved, you will be advised of external organisations that may be able to assist.

11.       Access and Equity (such as discrimination etc)

The Academy has policies in place on Access and Equity (such as discrimination, racism or disability) which ensure that staff and students are not discriminated against in accordance with relevant Commonwealth State/Territory legislation.  All staff are made aware of their obligations under the relevant legislation during staff induction and professional development programs.

Any person believing that they have experienced any form of discrimination through their relationship with the Academy should report their complaint immediately to Management.

12.       Access to Records

Where student desires, they may request access to personal records.  The process required for acquisition of records is as follows;

See administration staff during business hours, request a copy of form 7 Access Personal Files (student)

Complete and re-submit form 7

Director will receive and review form 4, sign and confirm access to student (allow 5 working/school days for process)

Student will be notified by administration staff and file will be prepared for viewing.